Charles Duhigg

“Equipment sellers can pocket more than $2,500 every time they send a powered wheelchair to a patient and bill Medicare.”

“Merrill Lynch is this hugely prestigious brand.”

“People who start habitually exercising tend on average to eat better. They also tend to use their credit cards less and procrastinate less.”

“Calling out people for not voting, what experts term 'public shaming,' can prod someone to cast a ballot.”

“Often in companies, you'll see tensions between sales and marketing. Sales people will want to give discounts to clients because they often get paid a commission based on how much they sell....”

“In general, insurers say criticisms of claims-handling are unfair because most policyholders are paid promptly, and some denials are necessary to root out fraud.”

“For Aristotle, habits reigned supreme. The behaviors that occur unthinkingly are the evidence of our truest selves.”

“Teenagers ultimately don't mind belonging to a group, because there's always the opportunity to eventually become someone new. The elderly, by definition, are running out of opportunities fo...”

“Millions of people with respiratory diseases have relied on oxygen equipment, delivered to their homes, to help them breathe.”

“State and federal studies indicate that thousands of water and sewer systems may be too old to function properly.”

“One goal of the Clean Water Act of 1972 was to upgrade the nation's sewer systems, many of them built more than a century ago, to handle growing populations and increasing runoff of rainwate...”

“If you look hard enough, you'll find that many of the products we use every day - chewing gums, skin moisturizers, disinfecting wipes, air fresheners, water purifiers, health snacks, antiper...”

“Entrepreneurs do not try and create new types of smartphone technologies now because they know it's pointless: They're going to get sued almost immediately.”

“Most people probably don't even know what toothpaste they buy; they just recognize the box on the shelf.”

“Analysts say that one reason Fannie Mae and Freddie Mac were privatized in the first place was to prevent political whims from dominating the mortgage marketplace.”