Mark Goulston

“When you are continuing to be in debt or are going deeper into it, every time a creditor calls, it rubs your face not only in how vulnerable you are, but that people are out to get something...”

“The crux is this: you can't be sincerely empathic towards and angry at someone at the same moment. In other words, you can't walk in someone else's shoes and step on their toes at the same t...”

“Few things detract more from your credibility and the respect of your colleagues and peers than being called on the carpet to deflect accusations and defend an untruth.”

“Being alone with fear can rapidly turn into panic. Being alone with frustration can rapidly turn into anger. Being alone with disappointment can rapid turn into discouragement and, even wors...”

“I can still remember my first experience of standing at the edge of the Grand Canyon and looking into it. It was so awesome, it took a fair amount of restraint to prevent me from jumping int...”

“When you ask someone a question, you trigger an unconscious flashback of their having been put on the spot earlier in life by a teacher, parent, or coach, and you create a syntactical 'you v...”

“Do what you say you're going to do. Follow through means never having to say you're sorry.”

“Gen X entrepreneurs are frequently smart, tough, tenacious, and self-made. That said, to succeed in their companies, they often have sacrificed being emotionally involved in their marriages...”

“As a general rule, when your child, or anyone in the work force, doesn't know what he/she wants to do, they should instead always be developing skills and competencies that will qualify them...”

“Despair - or as I like to call it, des-pair - means feeling unpaired in a world in which it feels like everyone else is paired with a good job, a happy marriage, loving family, caring, and h...”

“Men such as President Bill Clinton don't have trouble showing a warmth which works for him, but women in power seem hesitant to use their feminine charm in a man's world out of concern for a...”

“You can't create more jobs for an economy where the vast majority of people are hesitant and even afraid to spend and buy.”

“One word that seems to connect both leaders and employees is: 'outcomes.' Built into that word is the implicit and explicit understanding and agreement that effective actions lead to good ou...”

“One of the reasons it is so difficult to break a connection to something or someone you have imprinted on is that after you imprint, it seeds into your mind and goes from working memory to s...”

“Lousy, ineffective actions lead to lousy outcomes. Terrific, effective actions lead to terrific outcomes.”

“One of the most important keys to getting through to anyone and then influencing them is to realize that inside everyone's mind, they listen to someone or something.”

“When you're trying to persuade people, more often than not, they feel you're being pushy. When you focus on influencing them, they're much less defensive and open to hearing what you have to...”

“Given the choice between instant gratification and the lasting satisfaction of earning the esteem of someone you respect and admire, all but the most small-minded would choose the latter.”

“Just like the athlete who has mapped out a plan to become one of the best athletes in the world by putting together a training program and executing it, he too should map out a financial pla...”

“Is it possible that the collective global psyche of the world is like an overloaded modem and can no longer meaningfully communicate, comprehend, or listen to anything or anyone else?”