Patrick Lencioni

“The sad fact is that it would be fair to say that United is a generic, bureaucratic, tired company. A sort of DMV in the sky. No real culture. No real strategy. No real expectations for empl...”

“If you have doubt about a person's humility or smarts, don't ignore it. More often than not, there is something causing that doubt.”

“I work with CEOs and their executive teams... and very few of these people are really indifferent about their employees or their customers.”

“Contrary to popular wisdom, the mark of a great meeting is not how short it is or whether it ends on time. The key is whether it ends with clarity and commitment from participants.”

“What clients are really interested in is honesty, plus a baseline of competence.”

“The problem is too often they are boring, and boring in a meeting happens for the same reason as in a book or movie - when there is not enough compelling tension. Meetings should be intense.”

“The truth is that intelligence, knowledge, and domain expertise are vastly overrated as the driving forces behind competitive advantage and sustainable success.”

“On great teams - the kind where people trust each other, engage in open conflict, and then commit to decisions - team members have the courage and confidence to confront one another when the...”

“When team members openly and passionately share their opinions about a decision, they don't wonder whether anyone is holding back. Then, when the leader has to step in and make a decision be...”

“Although most executives pay lip service to the idea of hiring for cultural fit, few have the courage or discipline to make it the primary criteria for bringing someone into the company.”

“Every employee needs to know that there's somebody out there that they serve. And when we don't let people know that for one reason or another, we're depriving them of a fulfilling job.”

“Having to re-recruit, rehire, and retrain, and wait for a new employee to get up to speed is devastating in terms of cost.”

“Hungry people almost never have to be pushed by a manager to work harder, because they are self-motivated and diligent. They are constantly thinking about the next step and the next opportun...”

“The majority of meetings should be discussions that lead to decisions.”

“Make sure that the people at the top are working together and there aren't divisions of labor. Don't have people working in silos; have them working across the team.”

“I have yet to meet members of a leadership team who I thought lacked the intelligence or the domain expertise required to be successful. I've met many, however, who failed to foster organiza...”

“If you could get all the people in the organization rowing in the same direction, you could dominate any industry, in any market, against any competition, at any time.”

“Engaged, enthusiastic, and loyal employees are pivotal drivers of growth and health in any organization.”

“Smart people tend to know what is happening in a group situation and how to deal with others in the most effective way. They ask good questions, listen to what others are saying, and stay en...”

“A lot of times, people find themselves in a meeting where the primary purpose is to receive information, and that's a poor use of people's time. Those meetings can be easily dispensed with a...”