“Keeping customers is about the experience, and the employees control the culture and temperature of the business. Never forget that.”
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“Keeping customers is about the experience, and the employees control the culture and temperature of the business. Never forget that.”
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“Change is not threatening.”
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“Most people I know that are successful have a few things in common that are undeniable: driving ambition, and they have applied that to something they're good at, that they love doing... and...”
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“Capital structure isn't an eyeshade economic thing: It's about your ability to protect your workforce and your service levels.”
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“I don't play computer games. What I do is yell at my secretary and say, 'Go on the Internet, and find this or that.'”
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