“At the end of the day, the differential, I believe, on the airline space has got to be about the product and the service that you provide. And again, I can't express that enough. That comes...”

“Our employees and competitors thought we were docile. We want to be defiantly disruptive. I don't mean necessarily by launching price wars but by being the best at the basics - having the be...”

“Let's be honest: the implementation of the United and Continental merger has been rocky for customers and employees.”

“Two things are infinite: the universe and human stupidity; and I'm not sure about the universe.”

“I'm selfish, impatient and a little insecure. I make mistakes, I am out of control and at times hard to handle. But if you can't handle me at my worst, then you sure as hell don't deserve me...”

“You've gotta dance like there's nobody watching, Love like you'll never be hurt, Sing like there's nobody listening, And live like it's heaven on earth.”

“So many books, so little time.”

“You know you're in love when you can't fall asleep because reality is finally better than your dreams.”

“The person, be it gentleman or lady, who has not pleasure in a good novel, must be intolerably stupid.”