“During my past career as a journalist, I relished writing obits and equally dreaded phoning relatives for the necessary facts. But to my surprise and great relief, they often wanted to talk...”

“When I left Toronto and entered journalism in the late 1990s, I had many notions about the news business, nearly all of them wrong, as it turned out.”

“That's a paradox I've noticed, too: The news business held little romance for me, yet writing about it somehow stirred my affections.”

“I have to wonder if you're not being slightly naive here. I mean, are you saying that you want nothing for people? You have no motives? Everybody has motives. Name the person, the circumstan...”