Ursula Burns

“CEOs resign when the internal dynamics of the company and the external dynamics of the company actually come together to say it is appropriate. When the internal dynamics ask you whether you...”

“My mother was amazing. I guess, in our community, if you wanted to get by you had to work hard. So she cleaned offices. She did everything that you could imagine. We were really poor. But sh...”

“This old notion that work is drudgery is nonsense. Most days, even back when Xerox was under siege, I could not wait to get to the office.”

“I'm a black lady from the Lower East Side of New York. Not a lot intimidates me.”

“My mother was pragmatic, focused and extremely, exceedingly practical, and she was the ultimate self-determining person.”

“If you go to Norway, Finland, Russia or Australia, you'll see Xerox or Fuji-Xerox people, not just the name on the door. We have human beings who live and work and serve customers everywhere...”

“Impatience is a virtue.”

“Xerox manages the infrastructure of E-ZPass for a large number of states. So when you say E-ZPass, and get some bill from E-ZPass, or call and ask a question about E-ZPass, you're talking to...”

“Find something that you love to do, and find a place that you really like to do it in. I found something I loved to do. I'm a mechanical engineer by training, and I loved it. I still do. My...”

“I went to an all-girls Catholic high school. The three things that they focused on were reading, writing, and arithmetic. My goodness, this is a novel idea in this modern society. I was real...”

“Admiration takes on a whole new level when you appreciate just how complex it is to run a modern business.”

“Unlike people, companies outlive their founders and their leaders.”

“I don't think paper will go away. I do believe that the value of paper will change, and Xerox is working on changing that value. Consider a color page. Actual life is in color, but you keep...”

“Crankiness is a human attribute that, when people walk in the door of Xerox, they remain human. The best way to get the best out of people is to not force them to be something other than the...”

“As I've progressed in my career, I've come to appreciate - and really value - the other attributes that define a company's success beyond the P&L: great leadership, long-term financial stren...”

“I want to stop transforming and just start being.”

“Kids are pretty resilient. You don't have to be at every volleyball game. We can't guilt ourselves.”

“Xerox is really good at managing documents, and we're definitely good at managing through a process.”